FAQ - FREQUENTLY ASKED QUESTIONS

1. What are the manufacturing times?
Each piece of jewelry is custom-made. Please allow 2 to 5 business days for manufacturing before shipping.

2. What are the delivery times?
Delivery within Europe generally takes 5 to 12 business days. A tracking number will be provided to you upon shipment.

3. Can I personalize my jewelry with a name in Arabic?
Yes, all our jewelry is customizable with Arabic calligraphy. You can provide the name when placing your order.

4. Is the jewelry made of gold?
Our jewelry is made of fine gold-plated stainless steel, resistant to water and discoloration.

5. Can I return or exchange personalized jewelry?
Personalized jewelry cannot be returned or exchanged unless there is a manufacturing defect.

6. How do I care for my jewelry?
Avoid perfumes and chemicals. Store it in a soft pouch and clean it with a dry cloth.

7. Can I place an order as a gift?
Yes! Simply check the "gift" box at checkout.